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BUSINESS ETIQUETTE

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Описание курса

Mike is a mechanic who loves his job. One day, he receives a call from a new customer. The customer wants to discuss the terms of the work. Mike knows it's important to have good business etiquette.

First, Mike greets the customer and listens carefully. The customer asks if Mike can lower the price for the service. Mike explains that the price is fair for the work required, but he is open to hearing a proposal. He wants to make sure both parties can come to an agreement.

Next, they talk about the terms of delivery. The customer wants the car ready by Friday. Mike checks his schedule and agrees on the delivery date. He ensures the customer that he wants to satisfy their needs. Mike is happy to cooperate with the customer to provide the best service.

However, the customer rejects Mike’s offer to add a new tire, as it was not necessary. Mike understands and says he looks forward to future opportunities to help. They finally come to an agreement on the necessary repairs and Mike begins his work with a smile.

At the end of the day, Mike feels good about his cooperation with the customer. He knows that good communication and understanding are key to business etiquette. Helping customers and making sure they are happy is what Mike loves about his job as a mechanic.

Ex.2 Choose the correct answer from the text:

Преподаватели курса

  • Гущина Наталья Николаевна

    Преподаватель английского языка Надымского профессионального колледжа

    nguchshina@mail.ru

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